DeterminismOctober 15, 20262 min read
Right nine times out of ten is wrong four times a day
A demo runs once. A process runs forty times a day. The arithmetic between the two is the whole reason we build workflows the way we do.
The Vector & Frank blog
What the runs tell us
What Vector & Frank has learned putting workflows into production: what we automate, what we refuse to, and what the runs actually say.
7 articles
Also new
DeterminismOctober 13, 20262 min read
Where the path ends and judgment begins
Every workflow we build has a line through it: one side is rules, the other is judgment. Drawing that line is most of the design work.
Workflow auditOctober 8, 20261 min read
Start with a stopwatch, not a strategy
Before we automate anything, we time it. The workflow audit is how a process that feels slow becomes a number you can decide on.
Earlier
Newest first
OutcomesOctober 6, 20261 min read
Pay for the invoice matched, not the seat
Software is usually sold by the seat. We bill by the outcome — one invoice matched, one claim checked — because that is what you were paying people for.
IntegrationsSeptember 27, 20261 min read
Nothing new to log into
The best workflow is one your team never has to open. It reads and writes in the systems they already use, with the permissions they already have.
DeterminismSeptember 27, 20261 min read
What a run should leave behind
Every run of a workflow keeps a record: what came in, what each step did, who approved what. It is the difference between trusting a process and checking one.
OperationsAugust 13, 20261 min read
The mid-market gap
Too big for spreadsheets and goodwill, too small for a systems integrator and a two-year programme. That is where most businesses actually are.